Socrates AI.
Realtime support for the
world's most complex products.

Drive new revenue while reducing your field service cost with Socrates on demand support.

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Frost & Sullivan names Socrates the “2015
Enabling Technology of the Year for Healthcare Sales Decison Support”.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.

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Your customers don’t want ads,
they want answers.

Over 50% of hospitals now restrict sales rep access and "going rep-less" is
rapidly becoming a key strategic path for hospitals to reduce costs.

Socrates is a chat-based training and support platform that reduces your cost
of field support while giving your customers the fastest, simplest way to get the answers they need, when they need them.


Socrates puts your product
specialists in every customer's

Service and training is the #1 factor in every purchase decision. Socrates puts your product specialists in every customer's pocket.

For Customers


Socrates finds the answer, or instantly connects
you to the right specialist who can.

Everyone hates call centers. Socrates reinvents the legacy call center with a simple idea: it finds the
answer or instantly connects you to the right specialist who can.

For Customers


Socrates connects the four pillars of your
enterprise knowledge at the last mile.

Socrates integration is simple and scalable. You can deploy it for a regional sales team with a handful of product specialists or scale to a full stack enterprise integration incorporating hundreds of internal and external specialists and mutliple data sources.

For Customers


Drive new revenue while reducing field support cost by
bundling Socrates with your next sales contract.

Whether you are looking to reduce cost by offering your customers a “rep-less” alternative or
drive new service revenue opportunities, Socrates on demand support turns service into your competitive advantage.

For Customers

Company News

The latest from Socrates AI.

September 10, 2015

IBM Showcases Socrates at the Grand Opening of the new Watson Health Headquarters in Cambridge

On September 10, IBM Watson hosted a group of influential thinkers at the new Watson Health Global Headquarters in Cambridge, Massachusetts. The Socrates team was excited to be one of four partners showcased at the exclusive event.

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September 3, 2015

Socrates Presents at Genentech's 2015 Annual Innovation Event

Socrates was honored to be one of five companies invited by Genentech Corporate Partnering to present at their 2015 Innovation Event, an all day event focusing on addressing 3 key strategic challenges Genentech's commercial teams identified for 2016.

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August 27, 2015

Frost and Sullivan names Socrates its “2015 Enabling Technology of the Year for Healthcare Sales Decision Support”

The Frost & Sullivan Enabling Technology Award is presented to the company that has excelled in enabling the creation of new products and applications and/or has enhanced current products. Potential for market acceptance and breadth of access to technology are other criterion in which the company is seen to have excelled.

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  • The world's largest
    lab equipment supplier

  • The world's largest
    surgical equipment manufacturer

  • The world's largest
    biotech tools company