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It’s time to bring the digital EX to the next level – and it’s not limited to HR and Benefits. Employees today want information about the company as a whole – and your EX platform needs to reflect that.
Join Mercer & Socrates as we dive into the conference theme, Pulling together: How great organizations succeed in a fragmenting world. Stop by booth 221 or attend our Monday evening session to discover the Playbook for Employee Experience success in enterprise companies.
There are an average of 288 apps per employee in an enterprise company which means creating a unified experience is harder than ever. Businesses will face a new challenge in light of an impending recession and HR will need to show quantifiable metrics for these program investments.
Nicole Sloane, Employee Experience Leader at Kimberly-Clark, will present in the session, “Is Your Digital Transformation Connecting and Engaging All of The Workforce?” The HR experts will look at how digital transformation efforts can engage the entire workforce, including those working remotely, to ensure talent is retained and developed.
IDC found that knowledge workers spend about 2.5 hours a day, or roughly 30 percent of the work week, searching for information. If an average yearly salary is $80,000, the inability to find info will cost an organization that employs 1000 workers roughly $25 million per year. No surprise that by making things easier for the workforce, organizations see measurable results.
“In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. Now, our focus is really reinforcing awareness and adoption while we’re working to continue improving our processes and content.”
Learn how to increase user adoption of ServiceNow and Workday while decreasing repeat call volume by 50% within 4 months. Create hard dollar savings & employee delight with a consumer interface.
Digital interactions are the primary way that employees communicate with your company. Creating a positive and frictionless experience – especially in the moments that matter to the employee – can deliver quantifiable results such as increased engagement and productivity, decreased turnover and absenteeism, reduced operational burdens for HR/IT teams, and improvement in strategic planning and efficacy.
“In the workplace today, employees need to be able to access critical, relevant information on demand. Unfortunately, it’s not as easy as it sounds, with organizations maintaining thousands of documents, policies, and resources across multiple systems. Socrates brings that information to workers’ fingertips in an intuitive way, whether they are using SMS, Teams, Slack, or other existing tools. ”
– Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory