If asked at the beginning of 2020, whether digital transformation ranked as a priority, many organizations would have said, “yes, it’s on the roadmap.” Then COVID-19 showed up, and the whole world had to go remote almost overnight…
While few are inclined to admit it, deep inside the walls of almost every organization, hundreds of policies and documents do little more than gather dust. Once created, these documents get filed away in the recesses of intranet sites and file directories…
Every framework we had for work, productivity, communication and leadership is obsolete. Rather, they all have new meaning and require fresh focus in the NOW of Work. Normal constraints were vanquished for where and how we get things done, but that applies more pressure on where and how we communicate with people trying to perform…
The pandemic has required organizations to create new policies, deliver more information, and increase communication by the day. What’s missing is good ways to deploy all of this to the workforce. Instead, they often have disjointed tools, applications and processes. This can make it incredibly difficult for workers to get the most current, up-to-date information they need to do their jobs and live their lives…
What is the value of a knowledge management system in providing an elevated experience and fostering digital conversations of trust in the Now of Work? If you’re trying to support interactions over transactions, foster bi-directional communication that feels personalized and frictionless…
Much of the information that employees receive remains subject to review by either HR or legal. When it doesn’t, the answers might come from managers, unfamiliar or unaware of any official policies. As a result, answers to common questions like…
Learn the 10 things to know when evaluating AI/chatbot solutions and begin your journey to break through the noise, understand the truth, and improve employee experience throughout your organization.
At one point or another, almost everyone has called a customer service number with what should be a simple question. But after pressing the menu options, waiting on hold and being transferred to different agents, the answer…
Whether your associates are in the office, telecommuters, or gig-workers, they take their work with them where they go and they bring their outside life to their work every day, 24/7/365. Learn how you can deliver answers to them wherever, whenever, using AI.
