Nicole Sloane, Employee Experience Leader at Kimberly-Clark, will present in the session, “Is Your Digital Transformation Connecting and Engaging All of The Workforce?” The HR experts will look at how digital transformation efforts can engage the entire workforce, including those working remotely, to ensure talent is retained and developed.
IDC found that knowledge workers spend about 2.5 hours a day, or roughly 30 percent of the work week, searching for information. If an average yearly salary is $80,000, the inability to find info will cost an organization that employs 1000 workers roughly $25 million per year. No surprise that by making things easier for the workforce, organizations see measurable results.
“In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. Now, our focus is really reinforcing awareness and adoption while we’re working to continue improving our processes and content.”
Learn how to increase user adoption of ServiceNow and Workday while decreasing repeat call volume by 50% within 4 months. Create hard dollar savings & employee delight with a consumer interface.
Digital interactions are the primary way that employees communicate with your company. Creating a positive and frictionless experience – especially in the moments that matter to the employee – can deliver quantifiable results such as increased engagement and productivity, decreased turnover and absenteeism, reduced operational burdens for HR/IT teams, and improvement in strategic planning and efficacy.
“In the workplace today, employees need to be able to access critical, relevant information on demand. Unfortunately, it’s not as easy as it sounds, with organizations maintaining thousands of documents, policies, and resources across multiple systems. Socrates brings that information to workers’ fingertips in an intuitive way, whether they are using SMS, Teams, Slack, or other existing tools. ” – Ben Eubanks, Chief Research Officer, Lighthouse Research & Advisory
Uncover the 5 ways to attract and retain your top talent from the moment a candidate interacts with your company. Jobma & Socrates AI show you how to create connections with your employees & streamline productivity through digital interactions.
Here is a playbook on how to do Employee Experience correctly with learned methods from Nicole Sloane, CEP, HR Digital Transformation & Employee Experience leader from Kimberly-Clark. Hear the challenges and opportunities surrounding employee self-service, chatbot usage, and more in a conversation with Melissa Swisher, CRO of Socrates AI, and Ben Eubanks from Lighthouse Research & Advisory.
