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Home > Resources > The Future of Work: What Employers Need to Know Now
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The Future of Work: What Employers Need to Know Now

2020 didn’t just change the world; it changed how the world works. It uncovered cracks in established systems and accelerated the timeline around the future of work, which many believed was still a decade off. Trapped in this period of sustained uncertainty, not knowing when it will be safe to lean over the cubicle wall or pop down the hall to see HR again, employers need to rethink workforce communications to help employees navigate present circumstances. Video conferencing and SharePoint only go so far.

Employees have questions – critical questions about policies, benefits and more – and the majority of information portals rarely deliver the answers they need in a timely fashion. With digital interactions serving as today’s primary communication method, organizations should look at these like digital conversations. These interactions should offer streamlined and easy to understand information like one would find if they were back chatting around the water cooler.

TJ Fjelseth, CHRO and Rhonda Orman, Director of Content Services for, recently joined John Sumser, Principal Analyst of HRExaminer, and explored this new reality during “The Future of Work | Crafting Simplicity with Your AI Digital Assistant.”

Throughout their conversation, Fjelseth, Orman and Sumser considered potential business hurdles and solutions and shared expert insights about the state of the workplace today. All three pointed out that employees are frustrated and frustrated because the enterprise hasn’t evolved. Despite literally everything changing these last 12 months, the enterprise is still clinging to a world that no longer exists resulting in opportunity cost back to the organization. In response, Fjelseth, Orman and Sumser discussed how artificial intelligence can offer simplicity and support an employee-first experience through improved digital interactions, now and in the future.

Using digital interactions as the lead example, Orman walked attendees through a hierarchy of truth approach, which uses three steps to inventory, test and graph organizational answers to employee questions in a way that’s efficient, effective and conversational. With natural language processing as a bridge, employers can retool the employee experience, right the power balance and extend HR’s functionality beyond regular business hours. In doing so, organizations grow more agile, support employees where they are in their journey and make sure they remain up-to-date and engaged.

Fjelseth, Orman and Sumser agreed, if there’s one thing that employers need to know now, it’s that the future of work isn’t as far off as it once seemed, and to keep up, organizations need to adapt sooner rather than later.

To watch a recording of this webinar on-demand, visit